Unable to unlock iphone SE although original owner unlocked

[Anonymous]

I bought a second hand iphone SE from someone locked to the O2 network, the phone was on a contract. He called O2 and got it unlocked, they gave him a code to pass on to me and informed me it would take 72 hours, to put another network sim or an o2 sim and connect to itunes.

All of which I did. There is no place to put the code and the phone remains unlocked.

I now cannot contact the original owner, but he passed on all the details to me, EMEI number, mobile number, reciept etc.

What do I do anyone please!

Lucy

[MI5]

How to unlock here but iPhones don’t need a code as it’s done on Apple’s servers, so the seller has lied to you.
You’ll need to use the PAYG method in the link now or borrow an o2 contract sim to do it for free.

https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

[jonsie]

It will cost you £20 top up so you can use it to make a couple of calls to register the sim on the network. Did you by any chance buy this on eBay? 

[Beenherebefore]

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@jonsie wrote:

It will cost you £20 top up so you can use it to make a couple of calls to register the sim on the network. Did you by any chance buy this on eBay? 

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If so it's probably network blocked also

[jonsie]

That's why I'm asking. 

[Cleoriff]

@AnonymousLooking at this sentence in your opening post

"There is no place to put the code and the phone remains unlocked."

I presume you mean the phone remains locked?

Apologies for the question but I am just playing catch up...

[Anonymous]

I'm having the same issue I bought a second hand Iphone which was bought from carphone warehouse which are meant to be unlocked the person I bought it from phoned 3 and did everything they said so I coukld use the phone with my 02 simcard after number of trips to the carphone warehouse, 3 and even apple I still can't use the iphone 6 and desperate to get it up and running as my samsung 7 edge has given up the ghost it won't even charge  5 mths before my contract is due to end and I've let the insurance lap grrr only me lol so now without a phone please can you advise me please Im desparate to get iphone working 😞 

Thanks

Caroline 

[MI5]

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@Anonymous wrote:

I'm having the same issue I bought a second hand Iphone which was bought from carphone warehouse which are meant to be unlocked the person I bought it from phoned 3 and did everything they said so I coukld use the phone with my 02 simcard after number of trips to the carphone warehouse, 3 and even apple I still can't use the iphone 6 and desperate to get it up and running as my samsung 7 edge has given up the ghost it won't even charge  5 mths before my contract is due to end and I've let the insurance lap grrr only me lol so now without a phone please can you advise me please Im desparate to get iphone working 😞 

Thanks

Caroline 

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If it's locked to Three, only they can unlock it for you I'm afraid.

[jonsie]

IPhones bought from CPW lock to the first sim which is why it's now locked to Three. Only they can get the phone unlocked for you. 

Unfortunately I think you need to get a Three sim card and use it on their network for a couple of days. 

Go on their website and search for unlock and it will tell you exactly what you need to do. 

[gmarkj]

Try the following link:
http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,varse...)
There is a link to a form to complete, but it does not state if there is a charge.