Solved: Unable to call one particular number

bedrut1 · ‎22-11-2019

I am unable to get through to one mobile number, which happens to be my wife's !

We both have Iphones.

Until recently we were both with O2 as the carrier on our iphones, however I have now switched to Sky (which still uses the O2 network) but my wife has stayed with O2.

- I can get through to any other number I try !

- She has not blocked me as a caller !

- Other numbers can call her!

- I can text her ok !

Am at a complete loss to fix this. Does anyone have any suggestions please?

MI5 · ‎22-11-2019

@bedrut1

I can't think of anything else other than she has blocked you.
Double check to be sure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-11-2019

@bedrut1

I can't think of anything else other than she has blocked you.
Double check to be sure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎27-11-2019

Hey @bedrut1 did you get to double check the block list on your wife's phone?

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