This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Unable to call one particular number

Go to solution
bedrut1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎22-11-2019 15:10

on ‎22-11-2019 15:10

I am unable to get through to one mobile number, which happens to be my wife's !

We both have Iphones.

 

Until recently we were both with O2 as the carrier on our iphones, however I have now switched to Sky  (which still uses the O2 network) but my wife has stayed with O2. 

 

- I can get through to any other number I try !

- She has not blocked me as a caller !

- Other numbers can call her!

- I can text her ok !

 

Am at a complete loss to fix this.  Does anyone have any suggestions please?

Message 1 of 3
962 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 144361 Posts
  • 634 Topics
  • 27671 Solutions
Registered:

on ‎22-11-2019 15:17

on ‎22-11-2019 15:17

@bedrut1 

I can't think of anything else other than she has blocked you. 
Double check to be sure. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 3
960 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 144361 Posts
  • 634 Topics
  • 27671 Solutions
Registered:

on ‎22-11-2019 15:17

on ‎22-11-2019 15:17

@bedrut1 

I can't think of anything else other than she has blocked you. 
Double check to be sure. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
961 Views
0 Kudos

Go to solution
Martin-O2
Former Staff
In response to MI5
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

on ‎27-11-2019 10:47

on ‎27-11-2019 10:47

Hey @bedrut1 did you get to double check the block list on your wife's phone? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 3
915 Views
0 Kudos
Top Kudoed Authors
View All
Top