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Unable to activate mobile data abroad

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Anonymous
Not applicable

on ‎19-07-2017 14:06

on ‎19-07-2017 14:06

I've just returned from Estonia and I was unable to use mobile data. I always got a message 'Could not activate a mobile data network. You are not subscribed to a mobile data service'

 

The same happened in Istanbul in February though I'd added the travel bolt-on.

 

I'm sim-only Pay monthly and I had plenty of data allowance. I had mobile data roaming switched on.

 

grateful for any advice. 

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MI5
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on ‎11-10-2017 06:04

on ‎11-10-2017 06:04

Check your data apn and try changing it to mobile.o2.co.uk
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
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on ‎19-07-2017 14:14

on ‎19-07-2017 14:14

Did you make sure DATA ROAMING was turned on from the handset settings menu?

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Anonymous
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In response to Anonymous

on ‎19-07-2017 14:36

on ‎19-07-2017 14:36

Yes I did

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MI5
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on ‎19-07-2017 14:39

on ‎19-07-2017 14:39

Which version of iOS are you running?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎19-07-2017 15:59

on ‎19-07-2017 15:59

10.3.2

 

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madasaf1sh
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on ‎19-07-2017 16:42

on ‎19-07-2017 16:42

Did you try with 4G unticked at all? 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Anonymous
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In response to madasaf1sh

on ‎19-07-2017 16:50

on ‎19-07-2017 16:50

I don't know what that means. There's no where to untick 4g on my iPhone. The phone sometimes logged onto 3G sometimes 4 depending where I was. It didn't make any difference to using mobile data - I couldn't get any.

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MI5
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on ‎19-07-2017 18:42

on ‎19-07-2017 18:42

Try a manual search for networks and choose a different one to which the phone selects automatically.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎20-07-2017 10:14

on ‎20-07-2017 10:14

I did that without success. 

 

I finally got a response from o2 in twitter. The message was 'hard luck' - you have to have the right provider. So if there isn't one you can can't use your data in Europe. Interestingly I was travelling with German friends who had no problems.

 

o2 has to let you use your data allowance in Europe free of additional charges but they seem not to have facilitated this so that in effect you can't. 

 

Unimpressed. 

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MI5
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on ‎20-07-2017 11:40

on ‎20-07-2017 11:40

Generally speeds are so slow that even when you do connect, you can't do anything.
It's very poor from o2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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