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Registered: ‎01-02-2019
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Unable to access certain apps

Is anybody having issues accessing certain apps on there mobile whilst using 4g, they work fine through WiFi but won’t log in without it
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Posts: 76,762
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Registered: ‎14-01-2013

Re: Unable to access certain apps

@Birty

I'm not having any problems, though it could be due to congestion. Have you tried dropping down to 3G?

Also check if you are having network issues https://status.o2.co.uk/

*The Game Is On*

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Registered: ‎04-04-2012

Re: Unable to access certain apps

@Birty open settings and see if you have mobile data access allowed for the apps you are having trouble with.

You may also have an age restriction on your account, so check that with customer services.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
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Re: Unable to access certain apps

I have just turned off the 4g and on the 3G and the apps loaded straight away, I’m not very savy with technology so could someone explain why it would not be working on the 4g, I’ve never had this problem before
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Posts: 76,762
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Registered: ‎14-01-2013

Re: Unable to access certain apps

@Birty

If you check your network status in the link I gave, it could be an issue with 4G in your area.

 

Another link here about problems with network. It's worth a read....

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

 

Pleased it's working with 3G though.

Welcome to the forum by the way Welcome

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Re: Unable to access certain apps

I think there must’ve been a issue with the 4g as it seems to be all sorted now, thanks for the welcome and many thanks for the help 👍