Solved: Re: Un latching request rejected - Page 2

Anonymous · ‎02-08-2015

I am exasperated with O2. I have had my unlatching request rejected twice. The first request was for security reasons and I was told to try again. The second request it was rejected because they had received multiple unlatching requests. I need to put a Canadian SIM card with a Canadian mobile number for the next 3 weeks and I fully intend to go back to O2 when I am back in the UK. I am seriously considering using another provider as I am unable to get through to anyone to discuss. Please help. Annabel

viridis · ‎02-08-2015

Oh I know, I'm just watching over the early birds, intently

MI5 · ‎02-08-2015

I'm not sure why o2 have introduced this immediate too many attempts rule, but it's a dumb rule.
CS is your only hope now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-08-2015

The second request is now deemed one time too many. Why on earth should that be an issue. Just ridiculous.

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viridis · ‎02-08-2015

So, make a mistake....tough, you're not getting it unlocked.
Epic.

jonsie · ‎02-08-2015

A phone call will sort it out but really...that shouldn't be a necessity.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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