Tu not ringing

Anonymous · ‎25-01-2017

Hi have deleted and reinstalled tu app twice and still not ringing when connected to internet

MI5 · ‎25-01-2017

Did you reboot in between deleting and reinstalling?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎25-01-2017

No I haven't, will do it now.

Anonymous · ‎25-01-2017

Still not working

MI5 · ‎25-01-2017

I'm assuming normal calls ring and volume turned up etc?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎25-01-2017

Works fine on O2 network

MI5 · ‎25-01-2017

I've just been through all the settings in and out of the app and can't find anything that individually controls the ringtone, volume or if it's on or off, so I'm guessing it maybe something to do with the wifi network you're connected to.
Have you tried on other wifi networks or just one particular one?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎25-01-2017

No , just work one.it used to work fine

MI5 · ‎25-01-2017

Try it in McDonalds or Costa etc and see if it's the same, if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎01-02-2017

Hi @Anonymous are you still having issues with TU Go?

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