Transfer eSim between current iPhone and new iPhone

[MarkF]

My current iPhone uses an eSIm. I have ordered a new phone (from Apple, not O2) and I will need to transfer the eSIM from my current phone to the new one.

I have read that you need to visit and O2 shop in order to get a new eSIM to use in the new phone even though I am keeping the same number and staying with the same network. I wasn't sure if this was out-of-date information.

Is it really the case that this is the process for transferring eSIMs?? 

[pgn]

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@stphnwrd wrote:

I'm going through this process at the moment. I transferred my old iPhone to a new iPhone using the Transfer function, not realising the esim is not included in the transfer. After the transfer was complete, I reset my old iPhone and my mobile number was deactivated. I called O2 and was told the only thing to do was go into an O2 shop with ID and ask for an esim pack. I did this but the person in the shop had to call customer service who said they would have to post a new physical sim with my number on it. There was nothing they could do in the shop!

It's been 4 days without mobile service and I'm still waiting for that sim to arrive!

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I'll tag in an O2 Advisor, @O2Jonathan, to help you with that, @stphnwrd - keep an eye on your PMs here on the forum, as they will need some account info from you to be able to give you a status on your replacement SIM and subsequent action. Good luck!

[Kazuto_Kirigaya]

Is it any different this year? Do I really have to walk into a shop for a piece of paper? This system has been inplace by apple since 2018!

[MI5]

@Kazuto_Kirigaya 

Yes, unless you are on the new 360 system, in which case you will have the option in your MyO2..

[Kazuto_Kirigaya]

Well, let's hope I'm on the "new" system then! 

I guess I'll need my old phone to do that. I will have it, but I plan on shipping off my old phone to a reseller in the same 1 hour lunch break

[MI5]

@Kazuto_Kirigaya 

No, you can access your MyO2 from the web on any device.

[Kazuto_Kirigaya]

Oh great, I figured it would text me a 2FA code or something

[MI5]

@Kazuto_Kirigaya 

From memory, it's just a QR code you can scan or something like that.

I think @Enlli has done it recently.

[Enlli]

Can't remember if I got an OTP to Verify or not so I would keep the old phone active.

From My O2 on the new handset

 

 

connected to WiFi 

[Kazuto_Kirigaya]

Just had a look as it says 'after you press confirm, the old SIM gets disconnected immediately' so I don't think there's an OTP, there may be for the sign in

[Enlli]

Can't remember re OPT