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Text messages not being sent out other than to other o2 members

Matthew_T
Level 1: Joiner
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My daughter has an Apple 7+ and the texts are sending fine to my android (o2) but not to others outside of O2.  How can this be corrected??  Have turned on and off the phone.  O2 are no good helping with this mater as cant speak to anyone!!!!

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MI5
Level 94: Supreme
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@Matthew_T 

Try the tips here Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Matthew_T 

Try the tips here Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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