Terrible 3G Speeds

[Anonymous]

Hi,

I was wondering if someone could shed some light on this issue. I get terrible 3G speeds when out and about on my iphone. Im paying for 20gb a month but i can barely use it. Im getting download speeds of 1-2mbps with upload speeds of 2-3mbps.

Its frustrating enough that we still dont have 4G in my area, but my 3G speeds is like being on dial up!

[jonsie]

Locked into a 2 year contract isn't good when the coverage is poor but we always advocate trying it out first with different network sims rather than relying on coverage maps.

[Anonymous]

I was on EE a year or so ago and had great 3G speeds in my area and was getting 4G then!

I switched to o2 last year and the speeds were ok up until a couple of months ago. I noticed that i couldnt stream videos or music.

i recently swapped my phone on o2 refresh when the iphone 6 came out and that hasnt improved anything so im guessing its something out of my control. I have to say though, i love paying £48 a month for service this bad!

[Bambino]

Well as you're on Refresh you could pay off the phone and go back to EE, couldn't you?

[Anonymous]

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@jonsie wrote:

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@Anonymous wrote:

Have they given us any timeframe for completion?

They fail to mention these things to you when you take your 2 year contract out.

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I've given up. No schedule so moved to EE with my P&G account!

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Ditto!

I'm still waiting for my port to go through today but cant wait for my handset to show 3G......its been such a long time!!!

[Anonymous]

I don't have £480 lying around to get out of my contract which should do what I'm paying for in the first place

[Bambino]

I understand that many people don't have the disposable income to shell out that amount in one go, but in ten month's time, you'll have paid that much and still have a bad signal.

[Beenherebefore]

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@Bambino wrote:

I understand that many people don't have the disposable income to shell out that amount in one go, but in ten month's time, you'll have paid that much and still have a bad signal.

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And the good news is ?

[Anonymous]

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@Anonymous wrote:
I don't have £480 lying around to get out of my contract which should do what I'm paying for in the first place

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I know how you feel.

After 3 months of no 3G signal and the service status showing "high demand" in my area, i threatened O2 with deadlock as i felt they were in breach of their T's & C's (mostly section 2.2) for not providing an adequate level of service and recieved over a 50% discounted early termination figure.

Raise an official complaint through the link below and point out their failings.....you have nothing to lose and a lot to gain

[Bambino]

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@Beenherebefore wrote:

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@Bambino wrote:

I understand that many people don't have the disposable income to shell out that amount in one go, but in ten month's time, you'll have paid that much and still have a bad signal.

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And the good news is ?

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There isn't any good news?

[Beenherebefore]

@Bambino ......But this is supposed to be a help forum !!