Terrible 3G Speeds [ Edited ]

[Anonymous]

Hi,

I was wondering if someone could shed some light on this issue. I get terrible 3G speeds when out and about on my iphone. Im paying for 20gb a month but i can barely use it. Im getting download speeds of 1-2mbps with upload speeds of 2-3mbps.

Its frustrating enough that we still dont have 4G in my area, but my 3G speeds is like being on dial up!

[jonsie Level 94: Supreme · Accepted solution]

Until O2 finish upgrading their network many areas are suffering from mast congestion. My speeds here are half those unfortunately.

[Anonymous]

Have they given us any timeframe for completion?

They fail to mention these things to you when you take your 2 year contract out.

[MI5 Level 94: Supreme]

Completion by end of 2017 - Some areas will be earlier but no map showing which areas and when I'm afraid.

[Anonymous]

O2 have published their Network Future plans but of course this doesn't help people suffering now.

Link to said plans http://www.o2.co.uk/connectivity/network-coverage/the-next-big-thing

Has your connection speeds always been restricted or are you a new O2 customer.

Sometimes we do suggest a person tries out a payg SIM card to test the network out.

You can report the masts via the MYNETWORK App to let O2 know of your issues.

Sometimes a sim swap at any O2 shop can help and if you have a local Apple Store then via an appointment a Genius Bar can run a diagnostic for you.

http://www.apple.com/uk/retail/geniusbar/

And it try your sim in another 4g compatible phone as a process of elimination.

Make sure with O2 customer services via 202 that your on iData settings.

If it is mast congestion then theirs nothing you can do at your end I'm afraid.

[jonsie Level 94: Supreme]

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@Anonymous wrote:

Have they given us any timeframe for completion?

They fail to mention these things to you when you take your 2 year contract out.

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I've given up. No schedule so moved to EE with my P&G account!

[DinoF Level 12: Nimble]

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@Anonymous wrote:
O2 have published their Network Future plans but of course this doesn't help people suffering now.

Link to said plans http://www.o2.co.uk/connectivity/network-coverage/the-next-big-thing

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..O2 have provided that link but it gives NO details as to what areas are going to be affected - no help whatsoever!

[Anonymous]

I believe O2 are aiming for 98% 4G coverage by the end of 2015.

[MI5 Level 94: Supreme]

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@jonsie wrote:

I've given up. No schedule so moved to EE with my P&G account!

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Fortunately for you, you were in a position to do this.

Not a damn thing the customer can do about congestion and as this is a 20gb tariff it's clearly a new one and locked in for 2 years, unless within the cooling off period?

[MI5 Level 94: Supreme]

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@DinoF wrote:

..O2 have provided that link but it gives NO details as to what areas are going to be affected - no help whatsoever!

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Exactly what we are saying - No timeframes at all