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Swapped SIM cards with hubby now neither one works in my old iPhone?

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Anonymous
Not applicable

on ‎04-07-2017 13:35

on ‎04-07-2017 13:35

My old iPhone 3GS, yes old, works perfectly but I had a new phone so gave it to my husband, we are both on o2 classic payg, his sim is not recognised by iPhone, says invalid sim. Put my sim back in and same message. Help anyone?

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MI5
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on ‎04-07-2017 13:47

on ‎04-07-2017 13:47

Sounds like the action of removing the old sim may have damaged the sim carrier in the phone.
Firstly I would try a known working sim just to be sure, then if still not working, try your local market phone repair stall for a new sim reader.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153070 Posts
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Registered:

on ‎04-07-2017 13:47

on ‎04-07-2017 13:47

Sounds like the action of removing the old sim may have damaged the sim carrier in the phone.
Firstly I would try a known working sim just to be sure, then if still not working, try your local market phone repair stall for a new sim reader.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎04-07-2017 14:22

on ‎04-07-2017 14:22

But my old sim is a working sim, working fine in my new Samsung phone, and my husbands sim is also a working sim, works fine back in his old Alcatel one touch , any ideas?

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MI5
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In response to Anonymous
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on ‎04-07-2017 14:29

on ‎04-07-2017 14:29

Proves that the iphone is faulty.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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