Solved: Re: Swap over of number

Anonymous · ‎06-07-2015

I took out an 02 contract last month and asked if I could keep my same number. I was informed that I would need a PAC code which I received from Orange then gave onto 02. While in the store the gentleman that served me said I can change it over but might take 24 hours for my old number to start working, which was fine. I have since noticed that when I text people it is using the 02 number but on certain other things it is using my Orange number. Anyone else experienced this?

MI5 · ‎06-07-2015

You need to edit your phone number on phone.
Go to Settings >Phone >My Number and enter the correct number.
Then turn off iMessage and turn off phone.
Restart phone and turn iMessage back on and wait for it to activate.
Problem is now solved

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Bambino · ‎06-07-2015

How long has this been happening? Try turning your phone off and back on again.

I DO NOT WORK FOR O2

MI5 · ‎06-07-2015

You need to edit your phone number on phone.
Go to Settings >Phone >My Number and enter the correct number.
Then turn off iMessage and turn off phone.
Restart phone and turn iMessage back on and wait for it to activate.
Problem is now solved

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-07-2015

Its been since middle of June, I have tried turning it off and on again.

Anonymous · ‎06-07-2015

Ahh Brilliant, I will give this a go. Thank you.

Bambino · ‎06-07-2015

Didn't see it was an iPhone. Your call MI5.

I DO NOT WORK FOR O2

Anonymous · ‎06-07-2015

I followed the steps you mentioned and its worked.

Thank you

MI5 · ‎06-07-2015

No worries mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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