Suddenly Lost 4G When Upgrading Simplicity Contract

[Anonymous]

I had a simplicity contract and I ran out of data so I decided to upgrade 1 level and get more data per month. I was receiving 4g before but now it has suddenly stopped and I can only get 3G. Checked the data setting on my IPhone and it is set to 4G and it has been a few days so I thought the issue might have been solved by now but no luck. 

Any ideas.

[adamtemp64]

All data boltons will work on an iPhone as long as the user amends the apn on the settings as we have always advised, the apn has no control over 2g 3G or 4g data only the system applied restrictions like visual voicemail etc

@PhoneDoc unless things have changed 

[jonsie]

If the status checker shows no problem then as advised, call customer service.

[PhoneDoc]

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@Cleoriff wrote:

I thought the op was on a simplicity contract....from O2?

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I don't think the OP mentioned where they upgraded - resellers can offer SIM only upgrades as well, and always tend to stick people on UK data when they do. 

@adamtemp64 Yup, things have changed. There's now no need to ammend the APN settings when a UK data SIM is in an iPhone - it's now possible to access the internet regardless. Whether or not it's completely compatible and allows 4G access I do not know.

Edit: In fact I'd imagine it's not completely compatible - as we're still meant to assign customers the iPhone data bolt on where appropriate.

[MI5]

I never understood why the data settings couldn't be directly linked to the carrier profile - it would save so much faffing about.

[PhoneDoc]

Yeah it's unnecessarily awkward. Fortunately when upgrading on to a SIM only contract direct through O2, our systems will automatically select whatever data bolt on you used previously. The problems really arose in the past from resellers who are either unable or unwilling to add the appropriate bolt on at point of sale. It's not so bad now though since the changes have been put in place.

[adamtemp64]

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@PhoneDoc wrote:
Yeah it's unnecessarily awkward. Fortunately when upgrading on to a SIM only contract direct through O2, our systems will automatically select whatever data bolt on you used previously. The problems really arose in the past from resellers who are either unable or unwilling to add the appropriate bolt on at point of sale. It's not so bad now though since the changes have been put in place.

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@PhoneDoc As I thought only the issue of being put on a non iPhone tariff has been resolved so the issues @Anonymous cannot be down to a tariff data Bolton size change !

[PhoneDoc]

That depends on whether the OP requested a tariff transfer for more data or had their contract upgraded to another SIM only contract offering higher data. We don't know this yet as OP hasn't returned - so aren't in a position to say definitely what is, or is not, causing their issues.