
on 05-03-2016 12:12
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on 05-03-2016 12:12
I had a simplicity contract and I ran out of data so I decided to upgrade 1 level and get more data per month. I was receiving 4g before but now it has suddenly stopped and I can only get 3G. Checked the data setting on my IPhone and it is set to 4G and it has been a few days so I thought the issue might have been solved by now but no luck.
Any ideas.
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on 05-03-2016 13:13
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on 05-03-2016 13:13
Call CS on 202 and ask them to check.
Account changes will usually need 24 hours to kick in.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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05-03-2016 12:16 - edited 05-03-2016 12:18
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05-03-2016 12:16 - edited 05-03-2016 12:18
it may well be there is a problem with the mast. Check your network status here http://status.o2.co.uk/
Also check out this self help thread... http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...
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on 05-03-2016 12:27
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on 05-03-2016 12:54
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on 05-03-2016 12:54
This really has to be a mast issue as if they messed up the account type at upgrade you would have no internet access at all on mobile data.
What rate the results of the status checker posted above @Anonymous
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Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 05-03-2016 13:13
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on 05-03-2016 13:13
Call CS on 202 and ask them to check.
Account changes will usually need 24 hours to kick in.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 05-03-2016 13:48
Hi there @Anonymous. Would you be able to log into your MyO2 account and find out the name of your new data bolt on? Does it explicity say it's iPhone data or just UK data? Also, did you upgrade directly through O2 or via a reseller such as CPW?
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on 05-03-2016 13:59
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on 05-03-2016 13:59
@PhoneDoc if @Anonymous had been put on a non iPhone data tariff no data would work they have 3G data working in the opening post
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on 05-03-2016 14:02
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on 05-03-2016 14:02
@adamtemp64 wrote:@PhoneDoc if @Anonymous had been put on a non iPhone data tariff no data would work they have 3G data working in the opening post
That was my understanding from the opening post...hence my advice to check network/mast status..
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on 05-03-2016 14:03
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on 05-03-2016 14:03
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on 05-03-2016 14:06
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on 05-03-2016 14:06
I thought the op was on a simplicity contract....from O2?
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