Sporadically charging iphone 5s

[Anonymous]

I have a shiney new iphone 5s which has suddenly decided to only charge when it feels like it. It has charged three times in the last week. I have tried various charges, cables and plug sockets, even my car. It just won't charge unless it is in the mood.

I wnt to know what the O2 policy is on repair/replacement?

[adamtemp64]

1 Have you tried all the usual resets ?

2 in the first 12 months it is best to go directly to apple.

3 O2 returns policy is here Returns policy

Hope that helps

[perksie · Accepted solution]

It might be quicker and easier to visit an Apple shop if there is one near you.

[perksie]

That link returns an error for me Adam on the pc.

[Anonymous]

Yes,
Reset from backup using my MacBook, no luck.

Have spoken to apple support but there are no appointment available and posting is upto 10 working days so wanted to check my options with O2 before making a decision!!

[Anonymous]

Here's how to make an appointment at a Genius Bar.

http://concierge.apple.com/reservation/gb/en/techsupport/

If you don't they could turn you away if it's busy.

[adamtemp64]

O2 would send it away with no gurantees on time scale or even a loan phone as long as you can get it to charge until an apple appointment is available that would be my advice

[adamtemp64]

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@perksie wrote:

That link returns an error for me Adam on the pc.

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is it ok now there was a ")" the forum truncated

[perksie]

[gemz4the1]

You have already done what I would have suggested (using a different plug/socket).

@perksie is right - you should take it to an Apple store - in the Apple store they will plug your phone in and run a programme to assess the activity of your battery and whether it is working the way that it should.