Some advice re new iPhone!

[Coney1982]

Hello! 

Right… I had an iPhone 14 plus and it worked fine. Went into the 02 store and swapped it for an iPhone 14 pro.  Came home and did the necessary to get the phone swapped over… works fine on Wi-Fi but when I leave Wi-Fi I can’t access any banking apps, I can’t access Apple Music, Apple Store or Netflix. I keep getting an SSL can’t get a secure connection error. Pics won’t download on WhatsApp and my number is withheld even though I haven’t set it to withheld. Been back to the 02 store and they have sent further network settings to the phone which say will take 24 hours. The sim has been replaced and so far there is no success. Do new network settings really take up to 24 hours to refresh?  The chaps in the 02 store refuse to accept that the phone may be faulty and keep saying it’s a network issue.  

[Bambino]

@Coney1982 Have you asked Apple? Official Apple Support

[Coney1982]

The issue has been resolved and @O2Sarah- has been amazing! 

it was a really restrict content setting! 

[Cleoriff]

Well done @O2Sarah- 😂 and pleased it's now working @Coney1982 

[Coney1982]

Thank you for tagging Sarah! 

[G5]

Hi, I have the same ssl error on my email account and apps but they work on wifi. How did you fix this, please?

[Cleoriff]

@G5 

There isn't an account advisor on now until Monday at 9am and it's @O2nath_ci 

Hopefully, He'll be able to help.

[HHoulden93]

Did they say what it was? I’m having this issue

[pgn]

Somebody here reported that enabling the 18+ website setting fixed that SSL issue for them, @HHoulden93 - info on how to do that here: Guide: O2 Age restriction 

Good luck!

[HHoulden93]

Really?? I wonder if that will help fix the issue .. 

I’ve tried it. See if it helps! 

Any reason you can think of why it would?

[pgn]

Could be some element of the normal web page that is blocked at O2's side, whether intentionally or otherwise - usually some odd bit of style sheet or similar that is hidden in the background - only a packet or transaction trace of you trying to access whatever causes the error would show what...

Did it work, @HHoulden93?