SlingPlayer won't connect to Slingbox over 3G/4G on iPhone 6

[Anonymous]

Hi All,

I am not sure whether anyone has seen this, but I am unable to connect to my Slingbox over 3G/4G.  However, it works fine when I am connected over Wi-Fi.  O2 claims their are not blocking it, but extensive analysis shows that all ports are open on the home network.  Any thoughts?

I just signup with O2 and I have 7 days left to change carrier.  Any help you can provide would be greatly appreciated.

RayFev

[Anonymous]

I've not used one I'm afraid as an iPhone user.

I found this but it's an expensive App https://itunes.apple.com/gb/app/slingplayer-for-iphone/id309280605?mt=8

[Anonymous]

I have noticed a dedicated support page here http://support-worldwide.slingbox.com/go/iphone which may help.

[MI5]

I assume you have allowed the app access to mobile data in the settings menu?

[Anonymous]

Yes, I was told my O2 Guru to restore my phone to factory default. Doubt that will fix the issue.

[Anonymous]

Thank you, but I already have the app. It doesnt seem to work over 3/4 G for some reason

[Cleoriff · Accepted solution]

Hi @Anonymous 

Another thread on the forum where this issue was resolved...Different phone though ...but maybe helpful?

"I sometimes get this, especially if my router or slingbox has been restarted. Try going through the setup process on your slingbox for remote viewing, and then try again"

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Slingbox-on-3G/m-p/341154/highlight/true#M9729

.

[Anonymous]

Hi everyone,

I'm getting the same issue. I have a Samsung Galaxy S4 and can view my Slingbox Pro over wifi, but not 3G/4G.

Speaking with Slingobx, they have had this issue previously with O2 and O2 rectified (unblocked) it for older Slingobx models. However, again O2 are causing frustration where other network providers are not. Speaking with O2, they are not interested in resolving any customer network problems and will not take the issue further with the me as I'm only a customer, no one important. I do apologise sincerely to O2 for any inconvenience I may have caused in perusing a competitive service. I'm hoping I may get a little weight behind me here by sharing what I have learnt.

According to Slingobx, the Slingbox Pro uses a H264-IPP-Decoder that is being blocked by O2, I have more information should O2 become interested in resolving this issue. My Slingbox box was confirmed working and transmitting independently through the Vodafone mobile network, and I have done so too through the 3 network. I alternatively connected to an Slingbox HD and confirmed that O2 does allow this decor to stream through.

O2 need to allow the decoder through the network like their competitors do. This can be done either speaking with myself or preferably Slingbox. If the O2 representative who spoke with Slingbox would kindly do the same again this issue would be resolved without further frustration to customers.

An explanation as to why O2 block the decoder and competitors do not would also be appreciated and bring a very belated solution to its frustrated and loyal customer base.

[MI5]

You need @Toby to feed this back for you.

[Toby]

Hi @Anonymous,

Thanks for describing this here on the community and welcome! I'm Toby, the community manager. I shall show your post to the rest of the team and see if I can provide you with any info or a solution. Please do keep posting any feedback you have on the forum!

Out of interest, what was the last thing O2 customer service told you? This will help me to discuss this with my colleagues.