Sim to ESim transfer

[Rjones]

I have an iphone 12 pro. I have been going round and round and round o2 'help' and no guidance is available. How do I transfer the number on my sim to my phone's eSim so I can use a second number on a new physical sim.

Please don't give me a link to the help section of o2 website as there is nothing there.

Please don't give me a link to the contact section of o2 website as there is nothing there.

[sh11fty]

The easiest option is open live chat and tell them. They responded with this:

"I can order an eSIM to your account address only and this will arrive in 1-3 working days. Alternatively you can obtain an eSIM from you local O2 Retail Store..."

They confirmed number and a other few security questions. I only ordered my sim today as well.

[Haseeb_Harrow]

I am on the same boat, and it is 2024. I wasted almost 48 hours without a phone and called O2 customer service five times, but no one had a clue. Most of the time, they were talking from Google and telling me to wait another hour. It was just rubbish. O2, fix this esim conversion issue before you advertise. 

[Enlli]

Why are they ordering eSIM's to be sent to your address when they can be installed via MyO2?

It's been that way for quite some time but obviously customer service is as clueless as ever

[Cleoriff]

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@Enlli wrote:

Why are they ordering eSIM's to be sent to your address when they can be installed via MyO2?

It's been that way for quite some time but obviously customer service is as clueless as ever

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No wonder people come here for advice @Enlli 🙄

[pgn]

And this bit of sage disinformation chokes me every time: "...and this will arrive in 1-3 working days" 😖😱🤣

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Royal Mail 2nd Class

Delivery in two to three working days for less urgent mail

Max 20kg

Delivery aim 2-3 days

From£0.85

And this from Ofcom:

In 2022/23, Royal Mail’s reported performance results showed that it had only delivered 73.7% of First Class mail on time and 90.7% of Second Class mail on time, and completed 89.35% of delivery routes for each day on which a delivery was required.

[Enlli]

@pgn It took two days for Royal Mail to deliver my Spusu SIM posted first class

[pgn]

Delay prior to handover to Royal Mail then @Enlli 😳

[Enlli]

@pgn Posted Monday AM received 4:30pm Wednesday