Solved: Sim only in old phone

HelenO · ‎01-11-2022

I upgraded my phone yesterday and bought a sim only for my daughter - everything has transferred over from my old phone to the new but when my phone rings so does hers? Even tho she has her own new number now.. How can we rectify this?

MI5 · ‎01-11-2022

@HelenO

You need to sign out of your Apple ID on the old phone and login with a new one for your daughter.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-11-2022

@HelenO

You need to sign out of your Apple ID on the old phone and login with a new one for your daughter.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

HelenO · ‎01-11-2022

Thank you that’s worked

Onky other problem we have is that all my photos have transferred onto her phone and if we delete them from there they also delete on mine

MI5 · ‎01-11-2022

@HelenO

You will need to reset the old phone and set it up as a new device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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