on 15-02-2017 13:47
Hello,
Ive just switched over to a SIM only deal of £28.00 per month, with the first 6 months at half price so £14.00 a month, however ive just received this months bill and its £31.93? Can you explain what is going on please?
on 15-02-2017 14:05
Hi @Hodgetts It's probably what was left on old contract. It takes a few days to catch up. You will actually see the amendment in your Bill breakdown. I am the same.....and they only do debit your account for the amount promised at contract start....Have a look properly in My O2 http://www.o2.co.uk/myo2
Veritas Numquam Perit
on 15-02-2017 14:06
on 15-02-2017 14:11
on 15-02-2017 14:11
on 15-02-2017 15:49
on 15-02-2017 15:49
It does show for me as a free bolt on so check there first. As said you can query it with customer service who will go over the bill with you if you still aren't sure. It's rare that O2 make billing errors to be honest.
on 16-02-2017 10:32
Sounds very muck like your old contracted bill. or maybe possible that ITs pro rata but seems very high to be this. Take it 14.00 +vat £16.80 which would be a full month nearly of tarriff on pro bases. Or may be out of contract use.
on 22-02-2017 15:03
Hello @Hodgetts
Did you manage to find out what was cousing the higher than expected bill?