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Anonymous
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Sim not provisioned

on ‎22-10-2015 14:53

Just purchased a new iphone 6 on contract for my daughter. Got it home and plugged it into ITunes but still getting message 'sim not provisioned'. Is it just a case of waiting?
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viridis
Posts: 13,400
Topics: 83
Registered: ‎14-01-2014

Re: Sim not provisioned

on ‎22-10-2015 15:06

Www.o2.co.uk/contactus
Use any method of contact in that link (try to consider live chat last of all) and tell them, they should be able to activate the sim remotely quickly for you.



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MI5
Posts: 112,377
Topics: 565
Solutions: 14,992
Registered: ‎04-04-2012

Re: Sim not provisioned

on ‎22-10-2015 17:32

If she currently has an o2 contract you can just do a sim swap http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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