Sim activation

[Anonymous]

Why does it take 24 hours to activate a sim card?

I have been with o2 for a long time & had no problems, this week your customer service has been dreadful :-(my iPhone has got a hardware problem, still sitting in local O2 store waiting to be sent off, it's still in warranty but can't have a new one.  Been given a new sim card today for old iPhone 3 and it's still says no service, why does it take so long?

Thanks x 

[MI5 · Accepted solution]

Sometimes it does and sometimes it doesn't. It depends on what mood the computer is in at the time. Keep rebooting your phone until you get a signal....

[Anonymous]

Thanks!m driving me crazy!!!

[Liquid]

It is a very temperamental system isn't it:( I've had swaps done in anything from 20mins to 48 hours myself.

Where did you get the sim activation done?

[jonsie]

If it's not active in the morning after a reboot call customer service. The chat option isn't recommended, much better to speak with a customer service advisor.

[Anonymous]

I reported my som as lost and now I got a new one. I wanted to call the number which is shown, but my phone only allowes emergency calls. So how can I activate my new sim from my phone?

[jonsie]

Use the chat link in my signature just below.