on 13-11-2020 14:25
on 13-11-2020 14:28
You need to do a sim swap @OliviaGrace342
Follow the process here
on 13-11-2020 14:32
on 13-11-2020 14:36
on 13-11-2020 14:36
@OliviaGrace342 It can take up to 24 hours for the swap to go through, but usually takes less time. Keep rebooting your phone every hour or so.
on 13-11-2020 14:40
on 13-11-2020 14:40
I have literally done a swap to a 5G sim an hour ago
It took 5 minutes
Did you text swap from the old sim @OliviaGrace342
on 13-11-2020 14:47
on 13-11-2020 14:47
First log out of iCloud and remove your Apple ID from your old phone.
Then on the new phone, go to Settings >Phone >My Number and enter your correct number.
Save settings and reboot the phone.
on 20-11-2020 17:08
on 20-11-2020 17:08
Hey @OliviaGrace342 just checking- has this been sorted by now?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?