cancel
Showing results for 
Search instead for 
Did you mean: 

Sim Swap

OliviaGrace342
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Help!
I’ve just received the nee iPhone pro max this afternoon and all my texts are still going to the old number not the pro max. I was told I’d have my old number and I can’t seem to find an actual number for the pro max
Message 1 of 7
751 Views
6 REPLIES 6

jonsie
Level 94: Supreme
  • 92929 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

OliviaGrace342
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi
I’ve done this but nothings happening
Message 3 of 7
745 Views

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@OliviaGrace342 It can take up to 24 hours for the swap to go through, but usually takes less time. Keep rebooting your phone every hour or so.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 4 of 7
738 Views

jonsie
Level 94: Supreme
  • 92929 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

I have literally done a swap to a 5G sim an hour ago

It took 5 minutes

Did you text swap from the old sim @OliviaGrace342 

Message 5 of 7
730 Views

MI5
Level 94: Supreme
  • 143452 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@OliviaGrace342 

First log out of iCloud and remove your Apple ID from your old phone.

Then on the new phone, go to Settings >Phone >My Number and enter your correct number.

Save settings and reboot the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 7
724 Views

LukasB
Former Staff
  • 1791 Posts
  • 177 Topics
  • 4 Solutions
Registered:

Hey @OliviaGrace342 just checking- has this been sorted by now?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 7 of 7
652 Views