Solved: Sim Only Deal

Anonymous · ‎21-03-2017

Hi,

Yesterday I ordered my daughter a new sim, on a 12 month contract but I found out last night that her dad has already ordered her one. I understand that i have a 14 day cooling off period, therefore, could you please let me know how I go about cancelling this? Thank you.

Kind regards

Laura Blackhall

MI5 · ‎21-03-2017

Hi @Anonymous

You will need to contact customer service and return the sim when you receive it http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎21-03-2017

Hi @Anonymous

You will need to contact customer service and return the sim when you receive it http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎21-03-2017

All info here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...

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