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Sending Emotions on text messages and £85 bill for it!

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Anonymous
Not applicable

on ‎09-01-2013 23:07

on ‎09-01-2013 23:07

Can somebody please tell me if it is right that a 'smiley face' or other type of emotion you choose is classed as multi media, as I have just been slapped with an £85 bill this month! It should be £25. I have 500 free texts which is what I thought I was doing! Has anybody else encountered this?

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Liquid
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on ‎13-01-2013 11:11

on ‎13-01-2013 11:11

Finally! Is that new?

Thanks Adam:)
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adamtemp64
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on ‎13-01-2013 11:13

on ‎13-01-2013 11:13

It was on one of the support pages not noticed it before.

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Liquid
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on ‎13-01-2013 11:23

on ‎13-01-2013 11:23

Well good find I've never seen it before. Hopefully can help a few more customers from it:)
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adamtemp64
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on ‎13-01-2013 11:26

on ‎13-01-2013 11:26

If you click support at the top of the forum it is on the first page that appears

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perksie
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on ‎13-01-2013 19:32

on ‎13-01-2013 19:32

Mostly made up of all the advice being given in the forum too I notice! slight_smile

 

Emoticons! Smiley LOL

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MI5
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on ‎13-01-2013 19:39

on ‎13-01-2013 19:39

So we do have our uses then after all slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Liquid
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on ‎13-01-2013 19:45

on ‎13-01-2013 19:45

Speak for yourself grin
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perksie
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‎13-01-2013 22:05 - edited ‎13-01-2013 22:06

‎13-01-2013 22:05 - edited ‎13-01-2013 22:06

@Liquid wrote:
Speak for yourself grin


It's emoticons!!!!!!!!!!!!  Smiley LOLSmiley LOL

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Anonymous
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on ‎17-02-2015 10:25

on ‎17-02-2015 10:25

This doesn't seem applicable to S5 - there is no 'keyboard' option under settings.

I've just been slapped with a £35 bill - & its been all over the media about being charged for emoticons with o2 being one of the worts offenders. Such a shame as they're nice to use .... I'm hoping to find a free version that i can install instead ....

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MI5
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on ‎17-02-2015 10:28

on ‎17-02-2015 10:28

@Anonymous wrote:

This doesn't seem applicable to S5 - there is no 'keyboard' option under settings.

I've just been slapped with a £35 bill - & its been all over the media about being charged for emoticons with o2 being one of the worts offenders. Such a shame as they're nice to use .... I'm hoping to find a free version that i can install instead ....

You have posted on a 2 year old thread (principles still the same though) but there is a more up to date guide here http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p/689503

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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