Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Posts: 114,115
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: Searching...


@GeorgeStark wrote:

At what point did you cancel the update?  The download or install stage?


Good question raised here - If during install you will have to connect to iTunes to repair the OS.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Searching...

If you interrupted the update it just pauses u till you hook back up to iTunes or connect to wifi for the OTA avenue of updating.

If you have a local Apple Store then either pop in and see a specialist or book an Apple Store Genius Bar appointment as suggested / or see a guru at your most local O2 high street shop.

Also try Settings , General , Reset , Reset Network Settings.
Level 3: Thinker
Posts: 71
Registered: ‎26-09-2008

Re: Searching...

[ Edited ]

A half installed update like this can do really freaky things.

Assuming it's not in the mode where it graphically tells you to connect it to iTunes, I'd to a full factory reset on it and either restore from a backup via iTunes or set it up as a new phone and simply sync it via iTunes to get most of your stuff back.

Level 23: Casual Specs
Posts: 2,478
Registered: ‎03-11-2013

Re: Searching...

Hello @Anonymous - have the suggestions helped with your problem or are you still experiencing issues?

Anonymous
Posts: 0

Re: Searching...

Still experiencing problems, appreciate you're help
Posts: 114,115
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: Searching...

If connecting to iTunes doesn't fix it I suggest you contact Apple directly.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)