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Anonymous
Posts: 0
Accepted Solution

Searching...

I started doing the ios8.1 update but cancelled it as i was at work and since then my signal just says searching... and i cant get any messages or internet coverage. I have tried resetting and swtiching off and on again and i have also switched air plane mode on and off again but its still not fixed.

 

Any help would be grateful!

Level 23: Casual Specs
Posts: 2,478
Registered: ‎03-11-2013

Re: Searching...

Hello @Anonymous  and welcome to the community.

Have you tried a hard reset of the phone? Holding the home and top button until the Apple logo appears?

Anonymous
Posts: 0

Re: Searching...

Hi,

 

Yes i have tried that but it still says searching...

Level 23: Casual Specs
Posts: 2,478
Registered: ‎03-11-2013

Re: Searching...

Have you checked the status of the service in your area?

Many places are having issues with their connection due to O2 doing work on the masts nearby.

Have you reset the network settings?

Another solution would be to back up your phone and restore it to new.

Anonymous
Posts: 0

Re: Searching...

Checked service and its all normal in my area and i did a network reset and still no joy.

Posts: 83,892
Topics: 579
Solutions: 4,219
Registered: ‎04-01-2009

Re: Searching...

Level 23: Casual Specs
Posts: 2,478
Registered: ‎03-11-2013

Re: Searching...

You are best doing a full restore then to ensure that it is not a handware issue.

If no look with that then maybe you should make an appointment at an Apple store.

Posts: 83,892
Topics: 579
Solutions: 4,219
Registered: ‎04-01-2009
Level 3: Thinker
Posts: 71
Registered: ‎26-09-2008

Re: Searching...

[ Edited ]

At what point did you cancel the update?  The download or install stage?

Is it related to this?
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/NO-SERVICE/m-p/799061

Former Staff
Posts: 11,575
Registered: ‎13-08-2012

Re: Searching...

Turning 'Airplane mode' and off a few times solved this for me. Give it a go Smiley Happy
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