This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

STILL no sim swap success

Anonymous
Not applicable

on ‎16-10-2012 07:43

on ‎16-10-2012 07:43

It's been since Saturday morning now!!! I saw a message on another post saying the back log has been cleared?

They've stopped my old sim but not activated my new one.
Message 1 of 3
2,764 Views
0 Kudos
2 REPLIES 2

Anonymous
Not applicable

on ‎16-10-2012 14:41

on ‎16-10-2012 14:41

I did the sim swap on Saturday which became live last night at around 6pm. Funnily enough not long after ringing CS to ensure I was still in the processing stage.
Message 2 of 3
2,731 Views
0 Kudos

jonsie
Level 94: Supreme
  • 93213 Posts
  • 609 Topics
  • 6969 Solutions
Registered:

on ‎16-10-2012 14:54

on ‎16-10-2012 14:54

@Anonymous wrote:
It's been since Saturday morning now!!! I saw a message on another post saying the back log has been cleared?

They've stopped my old sim but not activated my new one.

You need to contact customer service if you are still not connected. It's feasible a few sim provisions could have gone astray given all the problems.

 

You have rebooted the phone?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 3
2,727 Views
Top Kudoed Authors
View All
Top