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SMS messages on IPhone 11 showing "Not Delivered" even though they are.

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Libelle-CWH
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on ‎21-10-2022 10:46

on ‎21-10-2022 10:46

There doesn't seem to be any way of ringing o2. The virtual assistant doesn't understand the question and messaging o2 on Facebook brought no response. 

ANY IDEAS?

 

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MI5
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on ‎21-10-2022 11:16

on ‎21-10-2022 11:16

@Libelle-CWH 

The latest iOS system is not compatible with O2's unique way of registering if messages have been sent or received.

You need to start all sms messages with *0# to get an accurate delivery report.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎21-10-2022 11:16

on ‎21-10-2022 11:16

@Libelle-CWH 

The latest iOS system is not compatible with O2's unique way of registering if messages have been sent or received.

You need to start all sms messages with *0# to get an accurate delivery report.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gatrell
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on ‎22-10-2022 09:46

on ‎22-10-2022 09:46

Do you know if O2 are looking to fix this? 

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MI5
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on ‎22-10-2022 20:35

on ‎22-10-2022 20:35

No they won't.

They haven't fixed delivery reports since 1985 so unlikely to now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gatrell
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on ‎22-10-2022 21:27

on ‎22-10-2022 21:27

🤣🤣 fair enough 😄

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