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Level 1: Joiner
Posts: 2
Registered: ‎12-01-2021
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SIM card not working in an iPhone XR

I’ve just got an iPhone XR from O2, upgraded from my iPhone 6. The SIM card is the same size so I swapped it over but get this message:

“The SIM card you currently have installed in this iPhone is from a network provider that is not supported under the activation policy currently assigned by the activation server. Please insert another SIM card from a supported network provider or request this iPhone be unlocked by your network provider”.

Both my iPhone 6 and the XR are from O2 and my SIM card is O2. Any help would be appreciated :-)
Posts: 115,751
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: SIM card not working in an iPhone XR

@Elisesdad 

Your new iPhone is locked to a different network.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎12-01-2021

Re: SIM card not working in an iPhone XR

Thank you, I’ll try that.
Posts: 115,751
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: SIM card not working in an iPhone XR

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)