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SIM card mix up

Anonymous
Not applicable

on ‎23-12-2016 16:41

on ‎23-12-2016 16:41

I have a Iphone 5C which I chose at contract renewal not to change my number and retain the one I have had for years.

 

O2 are billing me against the "new" SIM and have raised a debt recovery from Moorcoft to "recover" £514.09.

 

I never took the new SIM and O2 say it's their mistake (over the phone), but I am still being hounded by the debt collection people. O2 don't want to know any more.

 

Shabby shabby practice.

 

Any suggestions?

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MI5
Level 94: Supreme
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on ‎23-12-2016 17:01

on ‎23-12-2016 17:01

Complaints http://www.o2.co.uk/how-to-complain

Or Google for the email address of CEO and complain there too. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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