SIM Swap for lost phone

[Anonymous]

Hi I lost my phone a couple of weeks ago and I was sent a replacement SIM for my contract. I was sent a standard SIM but I now have an iPhone 6 so had to go to an O2 store to get a Nano. The assistant completed a swap through O2 evolution and I was advised it could take up to 24 hours. Are there any delays currently or is it common for it to take longer? I hadn't activated the standard SIM before taking it to the store, not sure if that makes a difference.

[jonsie]

It's usually much quicker to be honest. You will need to keep switching the phone off/on till you get connection but you will probably need to call customer service to get the block removed from your account.

[MI5 · Accepted solution]

If you had a block put on your account due to it being lost you will need to call CS to have the block lifted http://www.o2.co.uk/contactus

[Anonymous]

Surely the new SIM wouldn't be blocked? Is there a way of checking?

[MI5]

It's the account that will be blocked as I said above. CS will need to lift the block.

[jonsie]

They always but a block on the account. As the sim is linked to the account you will not be able to use it until the block is removed.