Return of iPhone 14

[Dale4]

Hi I returned my new iphone14 on 24/10/22 TRACKING REFERENCE:[Personal details removed]

I have not received my refund

kind regards

Dale Hook

[MI5 · Accepted solution]

@Dale4 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Rulunajane20]

I’m in the same boat. They haven’t even marked it as returned on their end yet. 

[madasaf1sh]

@Rulunajane20 

Check the courier / royal mail tracking number you used to send the phone back, as this will tell you if they have received it back at o2. 

[Rulunajane20]

Thanks for you response but It was delivered to them last week. Confirmed in Royal Mail app.  I Supplied o2 with tracking number also.

[madasaf1sh]

All you can do is chase o2, I am having the same with an EE return where they have it, and its not been cancelled on the account... 

So not just o2 play these games...

[L_W_Ward]

Probably a big backlog as lots of people upgrades or took out the new phones. Give them a call or chat online as mentioned above.