Return apple pencil

[Namfon_Pla]

Hi how can i return my new Apple Pencil?

[jonsie]

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

[O2Stacey]

Hi @Namfon_Pla 

Please follow the link to our help and support page. This will tell you how you can return your apple pencil. https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

Hope this helps

Stacey  

[Namfon_Pla]

Hi, thanks for the reply. It seems I need a return postage label, i don't have one with the order. Can you send me a return postage label?

thanks.

[jonsie]

You will need to call to get a lael if there was none in the packaging

Guide: Coronavirus Community Help and Support 

[Namfon_Pla]

Hi,

i sent an apple pen back to the returns centre. Got an email back from them saying "we received your return but we need your credit card information to process the refund"

i don't want to send my details on email as it could get hacked. And have tried talking with customer service, but can't get through to a real person.

please help as i don't know what to do.

thanks

[jonsie]

They return the payment to the method used to pay in this case your credit card.

Try any number to get through and press any option given

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Namfon_Pla]

Thanks for your help.

it's sorted now.

[jonsie]

Good to hear @Namfon_Pla