Return apple pencil
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on 15-04-2020 16:26
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on 15-04-2020 16:28
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on 15-04-2020 16:30
Hi @Namfon_Pla
Please follow the link to our help and support page. This will tell you how you can return your apple pencil. https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy
Hope this helps
Stacey
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on 15-04-2020 18:20
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on 15-04-2020 18:20
Hi, thanks for the reply. It seems I need a return postage label, i don't have one with the order. Can you send me a return postage label?
thanks.
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on 15-04-2020 19:14
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on 15-04-2020 19:14
You will need to call to get a lael if there was none in the packaging
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on 22-04-2020 10:08
Hi,
i sent an apple pen back to the returns centre. Got an email back from them saying "we received your return but we need your credit card information to process the refund"
i don't want to send my details on email as it could get hacked. And have tried talking with customer service, but can't get through to a real person.
please help as i don't know what to do.
thanks
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on 22-04-2020 12:10
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on 22-04-2020 12:10
They return the payment to the method used to pay in this case your credit card.
Try any number to get through and press any option given
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
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on 22-04-2020 12:40
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on 22-04-2020 12:40
Thanks for your help.
it's sorted now.
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on 22-04-2020 12:41
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on 22-04-2020 12:41
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