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Level 6: Acolyte
Posts: 153
Registered: ‎05-11-2013
Accepted Solution

Restoring from iCloud backup Issue

So I've just picked my iPhone 7 Plus up from the store and setting it up - but when I get to restore from previous backups and I click on my latest iPhone 6 backup it asks me to input the password of suchandsuch@outlook.com etc which is not my account?

Posts: 88,579
Topics: 535
Solutions: 11,468
Registered: ‎04-04-2012

Re: Restoring from iCloud backup Issue

Your backup is encrypted and has been locked to the email account it's showing.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 6: Acolyte
Posts: 153
Registered: ‎05-11-2013

Re: Restoring from iCloud backup Issue

But when I click skip it just shows me another email - how can it be encrypted to more than one email?

Anonymous
Posts: 0

Re: Restoring from iCloud backup Issue

why not perform a new backup from your old phone again first?

Level 6: Acolyte
Posts: 153
Registered: ‎05-11-2013

Re: Restoring from iCloud backup Issue

I did do a back up from my old phone - every backup then asks me to input the password to someone else's apple ID. Even Apple had no idea why - anyway I had to do a restore from Itunes instead which is a major ballsache.

Anonymous
Posts: 0

Re: Restoring from iCloud backup Issue

personally when I update my phone or IOS version, I always do it from iTunes, never the cloud, crap software, but always works for that

Level 6: Acolyte
Posts: 153
Registered: ‎05-11-2013

Re: Restoring from iCloud backup Issue

Yeah I did it with itunes in the end - much easier..

I was at work so had to wait unfortunately.