cancel
Showing results for 
Search instead for 
Did you mean: 

Restoring from iCloud backup Issue

bexinthecity
Level 6: Acolyte
  • 153 Posts
  • 9 Topics
  • 4 Solutions
Registered:

So I've just picked my iPhone 7 Plus up from the store and setting it up - but when I get to restore from previous backups and I click on my latest iPhone 6 backup it asks me to input the password of suchandsuch@outlook.com etc which is not my account?

Message 1 of 7
3,762 Views
1 ACCEPTED SOLUTION

Accepted Solutions

bexinthecity
  • 153 Posts
  • 9 Topics
  • 4 Solutions
Registered:

Yeah I did it with itunes in the end - much easier..

I was at work so had to wait unfortunately.

View solution in original post

Message 7 of 7
3,676 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Your backup is encrypted and has been locked to the email account it's showing.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
3,750 Views

bexinthecity
Level 6: Acolyte
  • 153 Posts
  • 9 Topics
  • 4 Solutions
Registered:

But when I click skip it just shows me another email - how can it be encrypted to more than one email?

Message 3 of 7
3,748 Views

Anonymous
Not applicable

why not perform a new backup from your old phone again first?

Message 4 of 7
3,731 Views

bexinthecity
  • 153 Posts
  • 9 Topics
  • 4 Solutions
Registered:

I did do a back up from my old phone - every backup then asks me to input the password to someone else's apple ID. Even Apple had no idea why - anyway I had to do a restore from Itunes instead which is a major ballsache.

Message 5 of 7
3,710 Views

Anonymous
Not applicable

personally when I update my phone or IOS version, I always do it from iTunes, never the cloud, crap software, but always works for that

Message 6 of 7
3,706 Views

bexinthecity
  • 153 Posts
  • 9 Topics
  • 4 Solutions
Registered:

Yeah I did it with itunes in the end - much easier..

I was at work so had to wait unfortunately.

Message 7 of 7
3,677 Views