Solved: Renewing at an 02 shop

Anonymous · ‎15-09-2014

Hey

I ordered an iphone 6 at my local 02 shop. I'm due my free upgrade in 10 days or something. If i upgrade this friday which i paid for (i have to also pay 35 quid- not bothered). So do i turn up at the shop on friday and literally renew my 02 contract, switch my sim, agree to a new contact and then thats it? seems a bit too simple?

MI5 · ‎15-09-2014

Yes, you will be required to pay the speed to refresh upgrade fee (£35 as you state) and then just upgrade your contract in the normal manner.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎15-09-2014

If your on refresh you just pay off your handset plan and upgrade and choose a new refresh tariff.

If you've done this then your new tariff starts on despatch of your new iPhone.

Simples.

MI5 · ‎15-09-2014

Yes, you will be required to pay the speed to refresh upgrade fee (£35 as you state) and then just upgrade your contract in the normal manner.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Renewing at an 02 shop

Delivery

Transfer sim to new phone

voicemail notification

Apple Watch with cellular and iPhone upgrades

Data Plan