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Regarding my AirPods order

Aslam
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hello I have ordered AirPods Pro fro o2 online as a guest login from 23rd September.

My order address was [Personal details removed]

I didn’t get any order confirmation from you and I lost my money and I didn’t get any product also

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MI5
Level 94: Supreme
  • 122048 Posts
  • 609 Topics
  • 18860 Solutions
Registered:

@Aslam 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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MI5
Level 94: Supreme
  • 122048 Posts
  • 609 Topics
  • 18860 Solutions
Registered:

@Aslam 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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