I early upgraded on 10/09/16 for 7+JB and after waiting six weeks i was told due to high demand i would be waiting till end of november early december. I was advised to cancel my order and re-order with a differnt colour which i did. Today i was expecting iphone 7+ black 256GB and my refund to show up.. I rang up got through to the african call centre. The guy said there was a issue processing my refund and took my card details and said it would be with me in 5-10 days.
He also look at my order and saw that they were out of stock and said i would have to wait a further 7 days. I said i want compensating as everyone i have spoken too seems to have a different story of what is actually happening. The guy said he is only repeating what he has been told.
How can they say there is a one week delay and let you place another order and after 7 days say there is another week delay. I have had no communcation with o2 other than when i contact them.
The only reason i stay is beacuse i get no signal where i live. My wife has a o2 phone myself and my dad plus we share a tablet all on o2, we spend roughly £210 a month between us on o2 and i feel like they are taking an advantage know signal is very week from other companies.
Im £120 down, no phone and no refund.
o2 have stated regular updates. last update was 19 days ago. They have handled this situatution like idiots. We know there is a shortage and apple as screwed most phone companys over. But O2 bosses seems to have pulled the duvet over their heads and let the customer service deal with all the disgruntaled customers.
Had they said at the time of placing a new order it would be two weeks, i would have been fine as at least i would have set a time frame out. But to tell me its another 7 day delay it more than a little frustrating.
If i do not have a phone or a refund in 10 days i will be speaking to citazans advice and seeking more than a little compensation!
