Receiving my new phone

[Jorda]

Hi I ordered a iphone 11 on the 23rd and I have still not received it, I phoned you and had a chat with one of your work colleagues and in order in receive the phone I need to answer some more information for you to continue with this. What is happening with this now

[Bambino]

@Jorda This is not O2. This is a customer community. Your phone is most likely out of stock. Customer service numbers are here: Guide: Coronavirus Community Help and Support, or below is the advice from an O2 Guru on how to get through
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[MI5]

@O2Emma 

can you help @Jorda here?

[O2Emma]

Yeah @MI5 I can pick this up thanks.

[O2Emma]

Hi @Jorda I will need to private message you to look into it .

[MI5]

Thanks @O2Emma 

[O2Emma]

No problem @MI5