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Re: Unlocking phone

Sheryll
Level 1: Joiner
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on ‎10-09-2018 19:28

on ‎10-09-2018 19:28

Hi i am have requested for my phone to be unlocked, i received a message today to say that i could unlock it, i have just tried and it is saying that the sim is unsupported can someone help please, i need the phone to use to receive hospital appointments.

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Cleoriff
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on ‎10-09-2018 22:05

on ‎10-09-2018 22:05

@Sheryll wrote:

Hi i am have requested for my phone to be unlocked, i received a message today to say that i could unlock it, i have just tried and it is saying that the sim is unsupported can someone help please, i need the phone to use to receive hospital appointments.

@EmilieTmay be able to help?

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jonsie
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on ‎10-09-2018 22:12

on ‎10-09-2018 22:12

Any update as to when unlocking will be back to normal timescales without the intervention of the Gurus @EmilieT ?

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EmilieT
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‎11-09-2018 09:01 - edited ‎11-09-2018 11:31

‎11-09-2018 09:01 - edited ‎11-09-2018 11:31

Good morning @Sheryll, I've just sent you a Private Message now to discuss this further and see how we can help!

 

Thanks @Cleoriff for the mention thumbsup

 

@jonsie If there are any issues reported with the time taken to unlatch a device then please continue tagging @Martin-O2, @Marjo or myself and we can get it looked at smile

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