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Railcard Student Offer Scam by O2

Anonymous
Not applicable

Purchased an iPad last year in October, was told I could claim 20% student discount and entitiled to one 16-25 railcard. O2 said they will send me the code within 2-4 weeks. Hear NOTHING!

online chat 4 times, called 4 times, none of them solved my problem , instead told me the offer expire when I purchased the device or asked me irrelevant questions ... I don't believe O2 is a honest and trustworthy company because they launch a campaign to mislead customers!!! I got freaking scammed by O2, I could have better deals in other mobile provider without being tricked! 

Come on O2, I pay you so much a month in my contract and you have to freaking scam me for mere £30 railcard? Shame on you! 

 

Referring to T&Cs on O2 website to support my stand,

Eligible Customers who purchase an Eligible Connection and have requested the 20% discount on or after 14th April 2016 and before 00:00 31st January 2017 ("the Offer Period") will be entitled to claim 1 free annual 16-25 Railcard ("Free Railcard") only. Customers purchasing multiple Eligible Connections will not be entitled to more than 1 Free Railcard.

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Cleoriff
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Hi @Anonymous If you feel you have cause for complaint then do so via this link

http://www.o2.co.uk/how-to-complain

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
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Hi @Anonymous If you feel you have cause for complaint then do so via this link

http://www.o2.co.uk/how-to-complain

Veritas Numquam Perit

Girl in a jacket
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Bambino
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@Anonymous  We are all customers here, but I will tag our Head of Community @Toby to see if he can offer some help or advice.

I DO NOT WORK FOR O2



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MI5
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Wasn't this the offer that was supposed to be delivered through Priority?
Have you checked the app to see if it is in your items?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Anonymous
Not applicable

I think I am not the only victim in here but no one has a resolution because the retailer told me to approach customer service call centre and call centre told me blah blah blah

 

really don't appreciate this kind of dishonest sales tactics 

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Anonymous
Not applicable

I have not received anything for 2-4 weeks, I am not confident they are actually going to send me anything, it has been 3 months since I signed up.

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Bambino
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@Anonymous  Your complaint cannot be resolved here. Have you checked your app as @MI5 has suggested?

I DO NOT WORK FOR O2



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Anonymous
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Yes, and nothing found and I am going to ring citizen advice.

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Cleoriff
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@Anonymous wrote:

Yes, and nothing found and I am going to ring citizen advice.


They will suggest you complain via the official O2 route. CAB wont resolve it for you ..but the complaints service might @Anonymous

Veritas Numquam Perit

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MI5
Level 94: Supreme
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@Anonymous wrote:

Yes, and nothing found and I am going to ring citizen advice.


You've opened the menu and clicked on "MY PRIORITY" at the top of the page?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 13
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