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Level 1: Joiner
Posts: 2
Registered: ‎06-08-2015

RESOLVED - "Compatible (iPhone) data bolt on" required for roaming

Twice in the last few years I been unable to use mobile data whilst aboard on my iPhone (whilst it worked fine in the UK before I went away).  I have a SIM-only contract with O2.

 

On contacting O2 customer service, I am told that need an "iPhone Bolt-on" - see the pertinent entries from the customer service transcript :

 

"I see that the Bolton which was activated was not an iPhone Bolton however now I have activated the iPhone Bolton on your account and you will be able to use the service and recieved the internet."

"As this is a sim only contract so system did not recognise the handset you're currently using"

 

It would be nice to see this in MyO2 on o2.co.uk, but I can't see anywhere this is displayed.

 

(The reason that this has happened multiple times is that I changed my O2 contract between trips, and it seems that the "iPhone Bolt on" has to be applied each time the contract is changed)

 

Am just posting this here for record, and in case it helps anyone else.

 

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Posts: 87,158
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Registered: ‎04-04-2012

Re: RESOLVED - "Compatible (iPhone) data bolt on" required for roaming

[ Edited ]

Something we are aware of here but thanks for posting Smiley Happy

If any customer does find themselves abroad in this situation and can't call O2 to correct it, they can change their data apn to "mobile.o2.co.uk" and data will work whilst abroad.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 68,997
Topics: 545
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Registered: ‎04-01-2009

Re: RESOLVED - "Compatible (iPhone) data bolt on" required for roaming


@MI5wrote:

Something we are aware of here but thanks for posting Smiley Happy

If any customer does find themselves abroad in this situation and can't call O2 to correct it, they can change their data apn to "mobile.o2.co.uk" and data will work whilst abroad.


Something that has been fed back many times but trying to get things changed would seem to be nigh on impossible.

Level 1: Joiner
Posts: 2
Registered: ‎06-08-2015

Re: RESOLVED - "Compatible (iPhone) data bolt on" required for roaming

[ Edited ]

Thanks - my APN is idata.o2.co.uk at the moment, what's the significance of mobile.o2.co.uk ?


I find it annoying to have to spend time when I am meant to be on holiday contacting O2 customer service - especially as O2 *does* know what type of Mobile I have (it's displayed in MyO2!). Why can't the correct bolt-on be applied automatically ?

Posts: 87,158
Topics: 529
Solutions: 11,018
Registered: ‎04-04-2012

Re: RESOLVED - "Compatible (iPhone) data bolt on" required for roaming

Using the different apn allows a data connection to the wrong data tariff when abroad.
It’s something that we have fed back numerous times but the system defaults to a standard data connection and if missed when setting up the account gives the problem you describe.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,580
Topics: 674
Registered: ‎14-01-2013

Re: RESOLVED - "Compatible (iPhone) data bolt on" required for roaming

[ Edited ]

The significance is one works abroad and the other one doesn't. I am sure someone has a more technical explanation @SteveC1 but I agree it's a needless faff and needs sorting. Smiley Frustrated

Edited to add. @MI5 has given the technical explanation...Smiley Very Happy

*The Game Is On*


Community Manager
Posts: 5,541
Registered: ‎23-07-2014

Re: RESOLVED - "Compatible (iPhone) data bolt on" required for roaming

[ Edited ]

Hi @SteveC1, how's your Friday going? Smiley Happy 

Thanks a lot for coming to update on the issue you had and how it was solved - very helpful especially for new members who have these issues and are not aware. Smiley Happy

We'll include your topic in our feedback that we share with O2 from the community including your comments guys @MI5, @jonsie@Cleoriffthumbsup 

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