Question about using an esim and Apple Watch

[Rav692000]

I recently switched my o2 physical sim to an esim.

I have had an Apple Watch with o2 for a while now and have the data plan. But the watch isn’t reconnecting to my plan through the Apple Watch app.

The app is only giving me the option to connect to the new physical Sky Mobile sim, which doesn’t support Apple Watch data plans.

The app says Your O2 account is not eligible to enable on your Apple Watch. Please contact o2.

It worked just fine before when I had the physical sim.

[Bambino]

@Rav692000 I will tag our community members who are good with all things Apple.

@adamtemp64, @MI5 any help here?

[MI5]

@Rav692000 

It's taking around 5 days currently to update the system for rains and watch compatibility so I'd hang on a bit and if no good later, call customer service Guide: Coronavirus Community Help and Support 

[Rav692000]

Th aka for that.

I don’t wanna be “that guy” but a lot of companies still have staff working from home. I myself work part time in the Sky call centre. They made sure everything kept up as normal ensuring that staff have laptops and can take calls from home.

Every time I call o2 I get hung up on because I don’t wannna upgrade or cancel. Which is a shame. There should be some basic level of support available on the phone for tech issues.

[MI5]

@Rav692000 

Agents are working from home but they are employing contact deflection techniques.

Just say you are calling about fraud to get connected to an agent.

[Bambino]

@Rav692000 You would think that one of the largest telecommunications companies in the world would have been able to get their entire customer service team to remote in to assist during this crisis, but alas, they decided to show how good their system is, and how much they care about their customers by using two tin cans and a piece of string.