Solved: Proof of Purchase

Anonymous · ‎19-10-2017

Hi,

I have recently ungraded my phone and updated my insurance to cover the new model. However, it states that if I wanted to make a claim I would need a proof of purchase that includeds the phones IMEI number.

Does anyone know how I can get hold of this as I don't think I recieved one.

Thanks

MI5 · ‎19-10-2017

A copy of your contract or emails sent if done online.
Otherwise if you call customer service they can provide it for you http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-10-2017

A copy of your contract or emails sent if done online.
Otherwise if you call customer service they can provide it for you http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎19-10-2017

Welcome to our forum, @Anonymous! Check the advice above from our member MI5 and let us know if you got all the info you needed or if you have further questions? Cheers!

PiedPiper · ‎19-10-2017

On your iPhone go into Settings, then General, then About and if you scroll down you will see the IMEI number. Then write it down and keep it somewhere safe.

jonsie · ‎19-10-2017

Or simply type *#06# into the phone's dialler.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎19-10-2017

Both the above 2 posts will give the IMEI which is also on the box the phone came in but will not be suitable proof of purchase for the insurance company.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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