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Anonymous
Posts: 0

Problems with Cloud

I have had an iphone since December. When you login to a Cloud hotspot it asks for your number and says that you will not need to key in your number again. Well I keyed in mine, but every time I logged in to Cloud since it still insists on asking for my number again - about six times. Have I missed something?
Anonymous
Posts: 0

Problems with Cloud

I had the same issue, having made several calls to o2... in the end they reset my cloud account. I logged on the day after and it has worked fine..

Send them an email or call the iphone team at o2.... they did the trick for me
Anonymous
Posts: 0

Send them an email - what address

Am too having the same problem and hate waiting on hold when phoning. What email address should I use
Anonymous
Posts: 0

Problems with Cloud

I've got the same issue which has persisted since February this year. I am getting so fed up with contacting what O2 like to call the "iPhone Specialists" as they just fob me off with the same story every time I have contacted them - I need to have my MAC address reset on my account, which I have had done 8 times now and it has not made the slightest bit of difference!!!
Anonymous
Posts: 0

Problems with Cloud

They should raise a fault trouble ticket for this. Your only option is to ring them again and don't get off the phone until they deal with it properly and escalate it to the next line of support for investigation. Demand to speak to a manager if they don't do at least this.
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Anonymous
Posts: 0

Problems with Cloud

They should raise a fault trouble ticket for this. Your only option is to ring them again and don't get off the phone until they deal with it properly and escalate it to the next line of support for investigation. Demand to speak to a manager if they don't do at least this.
Last time I phoned was on Bank Holiday Monday and they collected all kinds of information such as the hotspot's IP address and they told me they were going to send a report to The Cloud and I'd hear something within 24-48 hours Smiley Indifferent I'm going to phone them tomorrow and maybe try a bit of ear bending Smiley Very Happy
Anonymous
Posts: 0

Problems with Cloud

Okay so I have now done the following to try and sort out this problem with The Cloud:

- Reset the MAC address on my account umpteen times
- Done a network reset twice
- Reset the iPhone
- Restored the iPhone software (and set it up as a new phone, not restore from a backup)
- Had the problem investigated by The Cloud

None of this has done anything to resolve my problem and I am now extremely upset with O2 as all they do is tell me to do what I have already done above. I can't believe how awful their customer service can be!! So where do I stand now?