on 24-04-2008 16:41
on 24-04-2008 17:33
Send them an email or call the iphone team at o2.... they did the trick for me
on 14-05-2008 18:35
on 14-05-2008 18:47
on 14-05-2008 19:53
Last time I phoned was on Bank Holiday Monday and they collected all kinds of information such as the hotspot's IP address and they told me they were going to send a report to The Cloud and I'd hear something within 24-48 hours I'm going to phone them tomorrow and maybe try a bit of ear bending
They should raise a fault trouble ticket for this. Your only option is to ring them again and don't get off the phone until they deal with it properly and escalate it to the next line of support for investigation. Demand to speak to a manager if they don't do at least this.
on 20-05-2008 23:50
- Reset the MAC address on my account umpteen times
- Done a network reset twice
- Reset the iPhone
- Restored the iPhone software (and set it up as a new phone, not restore from a backup)
- Had the problem investigated by The Cloud
None of this has done anything to resolve my problem and I am now extremely upset with O2 as all they do is tell me to do what I have already done above. I can't believe how awful their customer service can be!! So where do I stand now?