Premium & Information service

[Anonymous]

I have charged for using this Premium & Information service in July and August

I have NEVER subscribed to this service and I request O2 to refund these charges to me

[jonsie]

Have you received premium text messages? 

This is customer to customer forum so o2 will not respond here m

You need to refer to PhonePayPlus with the short code the texts are coming from. 

[MI5 · Accepted solution]

@Anonymous this is a customer driven forum so you are not addressing O2 directly.

To contact O2 see this link http://www.o2.co.uk/contactus

There is also some help here on how to deal with the services that you have subscribed to http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

The key piece of info is that it is your responsibility to stop these charges, not O2's

[adamtemp64]

And explained here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...

[Cleoriff]

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@adamtemp64 wrote:
And explained here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...

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Could I ask that the above guide ^^^^^^ goes into the Index of Community Guides please? It seems to be missing from there https://community.o2.co.uk/t5/Other-Products-Services/Index-of-Community-Guides/m-p/638349#U638349

(I have double checked so hope to god I haven't missed it :smileywink:)

[MI5]

I was thinking the same thing too.

[Cleoriff]

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@MI5 wrote:
I was thinking the same thing too.

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Thank goodness. I had an awful feeling someone would post a screenshot with a big red circle round it!

Maybe @Toby or @Martin-O2 could add it to the Index list?

[jonsie]

I looked for it before posting...

[Martin-O2]

Sure @Cleoriff I'll update the index for you now 

[Cleoriff]

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@Martin-O2 wrote:

Sure @Cleoriff I'll update the index for you now 

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Thanks @Martin-O2